Haisla Nation Council has an immediate opening for:

Senior Systems Administrator

Department:  Administration

Job Overview: 

This position is responsible for leading senior systems and networking Information Technology (IT) projects for Haisla Nation Council. This position serves as a key resource to provide advice and recommendations with respect to all aspects of the organization’s IT infrastructure. The Senior Systems Administrator is responsible for day-to-day monitoring and operations of all HNC systems, networks, and security infrastructure.  This work is performed with minimum supervision while observing industry standards & best practices, legislative compliance, organizational values and objectives. This position will also provide IT education and training to personnel in all departments.

Duties:

• Act as a technical lead for system and network initiatives and Computer Technicians.

• Develops the overall systems and network architecture design and ensures infrastructure is current, assesses near and long-term IT capacity needs, and performs capacity planning and disaster recovery.

• Responsible for the overall systems and networking performance, monitoring, maintenance, support, and optimization; performs advanced systems and network duties and functions.

• Implement and monitor Servers and Network Attached Storage.

• Communicate electronically (and in-person) with HNC users experiencing technical difficulties by troubleshooting and documenting problems.

• Evaluate new technologies and provide recommendations and direction on IT solutions.

• Communicate with services providers, vendors, and contractors in the resolution of complex issues, quoting and purchasing equipment, and assists the IT Director with the administration of contracts.

• Provide technical support to HNC employees regarding computer hardware, software, and network-related issues.

• Provide support for issues related to mobile device operating systems, software applications, and security configurations.

• Install, configure, and maintain computer hardware and software systems, including operating systems and application software.

• Reproduce, diagnose, and resolve hardware and software problems reported by end-users, including troubleshooting issues with printers, scanners, and other peripheral devices.

• Follow proper change management processes and post-implementation review of modifications and enhancements.

• Set up and maintain computer networks within HNC, including connecting devices to the Internet and ensuring proper network connectivity.

• Will be required to work non-standard hours to implement changes.

• Proactively identify and troubleshoot network issues such as slow or unstable connections to optimize network connectivity and performance.

• Perform routine maintenance and updates, including software installations, patches, and security updates.

• Document user needs and create purchase orders for technical components.

• Assist in the procurement and inventory management of computer hardware and software.

• Maintain record of work performed in ticketing system and escalate issues as needed to other IT Team members or external vendors.

• Follow and contribute to the development of policies and standards around user access, security and acceptable use of the HNC network.

• Set up and maintain Internet and Intranet web sites and web server hardware and software.

• Provide user support for electronic (e-mail) systems and web content management systems.

• Other related duties as requested by the Director, Information Technology

   

Qualifications:

• Post-secondary degree in Computer Systems or an IT related discipline or equivalent combination of education, training, and experience.

• 7+ years experience in supporting, maintaining complex systems and network environments and designing complex solutions.

• Strong knowledge of Sonicwall Firewalls, and VPN appliances, Dell Servers, Laptops, Desktops and Switches, Meraki Wireless Access Points, and Mobile Device Management, Microsoft Surface Tablets/Laptops, M365, Azure cloud technologies and Teams phones, VOIP, and telephony.

• Working knowledge of Network Attached Storage Systems, Synology.

• Demonstrated ability to Investigate, troubleshoot, and resolve technical issues logically.

• Ability to investigate and resolve operating system, network and related component problems as related to the work performed.

• Ability to establish and maintain effective working relationships with staff and external contacts.

• Excellent communication to convey technical details in understandable terms, both orally and in writing.

• Ability to work in a busy environment, maintain the confidentiality of data, and work with limited supervision.

• Possess BC Drivers license and own vehicle an asset.

• Willing to provide a criminal record check.

Interested individuals should submit a cover letter with their application, the names of three references, and the express permission for Haisla Nation Council to contact these references, as well as your resume using our online application program.

Closing Date:  May 15, 2024 at 3pm

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.